Ordering, Delivery & Service
- What is the process for ordering each device
- What are the lead times from purchase to delivery for each device
- What service or maintenance intervals do you recommend for each device?
Device Specifications
- How accurate are the temperature readings provided by the sensors
- What is the minimum and maximum temperature monitoring range for each sensor?
- How many data points does each sensor collect?
Installation & Integration
- Can you provide an installation requirements checklist or sheet for all devices?
- Are there recommended setup guidelines for Gateway Hub location or antenna positioning?
- What challenges have you encountered in previous installations of each device?
Web Portal, Reporting & Alerts
- What outputs and reports are available via the customer portal? Are these configurable for each device?
- Do you provide summary reports per client or site? Can these reports be shared externally or customised?
- What alert triggers can be configured (e.g., temperature thresholds, out-of-range duration) for each device?